SHIPPING

  Estimated Delivery Times

United Kingdom:

 

Standard (Delivery within 3-5 working days for Mainland UK, Northern Ireland, Scottish Highlands and Scottish Islands orders)

 

Express (Next day delivery for Mainland UK orders placed before 12:00 Monday to Friday)

United States: 3-7 days (from dispatch)

Europe: 3-7 days (from dispatch)

Rest of World: 10-15 days

Kindly note that our shipping prices at checkout do not include any local customs and duties charges. The customer will be held liable for any charges that may occur for items travelling outside of the UK. Shipping rates are calculated based on weight. 

*** Please note we can't ship to PO Boxes ***

 

If your country is not listed in our shipping destinations please contact us at customerservice@skyemcalpine.com

   

RETURNS

We hope that you love your Tavola items as much as we do, however if something isn't quite right or you would like to return your purchase we are more than happy to offer a refund or exchange. We have a 14 day returns policy but for items purchased between November and December 2023 we have extended our returns period until the 15th January 2023. Kindly note that in order to be eligible for a return, your item must be in the same condition that you received it in: unworn and unused, with tags, and in its original packaging.  Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back safely in our care - we, therefore, suggest you use a tracked postage service with insurance. 

To start a return, you can contact us at customerservice@skyemcalpine.com and we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions or concerns about your return please don't hesitate to contact us at customerservice@skyemcalpine.com 

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.